Privacy Policy

Welcome to Ready Kitchen’s privacy policy.

Ready Kitchen respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Your visit to our Site and your use of any of the services or features we provide is subject to our Terms and Conditions of which this Privacy Policy is part. This Privacy Policy (together with our Terms and Conditions and Cookie Policy and any other documents referred to in it) sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us.

Data Controller

Ready Kitchen is a data controller and is responsible for your personal data (referred to as, “we” “us” or “our” in this privacy policy).

The purpose of this privacy policy

This privacy policy aims to provide you with information regarding how Ready Kitchen collects and processes your personal data through your use of this website, including any data that you may provide through our website, readykitchen.co.uk.

It is important that you read this privacy policy and any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

This Privacy Policy does not cover information that you submit on other websites and through social media channels even if we communicate with you on those websites.

Our privacy policy applies only to our website. Our website may include links to third-party websites, social media channels, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

When engaging with the Ready Kitchen’s social media channels you are using the services of a third-party provider. You will therefore be subject to the data protection policies of those organisations in addition to those of Ready Kitchen. Such third-party providers are outside of our control and are not covered by this privacy policy.

Our Site may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Our website is not intended for children and we do not knowingly collect data relating to children.

Information we collect from you

Personal data (or personal information) means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes home address, work address, billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of services you have arranged with us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, and survey responses.
Usage Data includes information about how you use our website and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences

We may receive information about you if you use any of the other websites we (or any member or brand within our group) operate or other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

How is your personal data collected?

We use different methods to collect data from and about you, including through:

Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
complete online enquiry forms;
create an account on our website
request marketing to be sent to you;
make a booking online;
provide your bank card/ credit card details;
telephone number
complete surveys or
provide feedback

Automated technologies or interactions: As you interact with our websites, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Your IP address and web browser details are used when you log in but are not stored when the session finishes, i.e. when you log off. Statistical information about IP addresses and browsers is also collected. Please see the section headed ‘Cookies’ for further details.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:

- analytics providers such as Google based outside the EU;

- advertising networks; and

- search information providers

Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Identity and Contact Data from data brokers or aggregators.
Identity and Contact Data from publicly available sources.

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please refer to your browser instructions or help screen to learn more about how to do this. Please note, however, that if you disable or refuse cookies, some parts of our websites may become inaccessible or not function properly and you may not be able to use certain services or facilities on our websites.

We do not use cookies to collect personally identifiable information about you. Cookies collect anonymous information to:

Identify unique users
Identify unique sessions
Store information about users’ sessions and campaigns

For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy

How your personal data is used

We will use personal data you provide us in the following circumstances:

Administration of our Site.
Customer service.
Direct Marketing: We want to keep you up to date on our latest products, promotional offers and events.
Electronic Marketing. If you are an existing customer, we will only contact you by electronic means (e-mail or text) about goods and services similar to those which were the subject of a previous arrangement with you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
Other Marketing. We will only contact you by post or telephone if you have consented to this.
Our service: To notify you about changes to our service.
Our Site: To ensure that content from our Site is presented in the most effective manner for you and for your device, and so that we can enhance your experience of using our Site.

We will use information we collect from you in relation to:

Administration of our Site: To administer our Site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes.
Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your device.

We will use Customer service information:

As part of our efforts to keep our site safe and secure
To provide you with the best service and a personalised service
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We will use information we receive from other sources:

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We will use information we collect from third parties:

We receive information about individuals whose orders are processed by customers that use our facilities. This may include name, address, items ordered and any delivery notes or directions that are included within an order. We use them to analyse trends in orders that are processed within our facilities, to produce aggregated reports and to audit and improve the operation of our systems.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your communications preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to obtain an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis that allows us to do this.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosure of your information

We may share your personal information with any member or brand within our group, which means our parent undertaking and all of its subsidiary undertakings (terms in italics shall have the meaning ascribed to them in section 1161 and 1162 of the UK Companies Act 2006).

From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this Site. We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g., in order to process your order and maintain your account, including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc.). These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies’ products, offers and services.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Ready Kitchen Limited (or its ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect our rights, property, or safety (or the rights, property, safety of our customers, or others). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to and stored at a destination outside of the country in which it was originally collected. This may include transfers outside of the European Economic Area (“EEA”) (including to the USA). It may also be processed by staff working outside of the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the processing of your payment details and the provision of support services. By submitting your personal data you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information together with any other names and addresses you provide.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long your data is stored for

We will only retain your personal data for as long as necessary to fulfil the purposes that we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. This includes the right to:

Object to marketing
Opt out to Email and SMS
Opt out to postal mail
Data Portability
Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Right to withdraw consent

Please contact us at info@readykitchen.co.uk if you wish to exercise any of the above. We will get back to you within a month of you getting in touch.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

Contact

Questions, comments or requests regarding this Privacy Policy are welcomed and should be addressed by email to or by post to 54, North Woolwich Road, London, E16 2AA.

Non-waiver

No failure to exercise and no delay on the part of Ready Kitchen in exercising any right, remedy, power or privilege of Ready Kitchen under this Privacy Policy and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Ready Kitchen.

Law, jurisdiction and language

This Site, any content contained herein, and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. Any and all contracts are concluded in English.

Privacy Policy

This Privacy Policy does not cover information that you submit on other websites and through social media channels even if we communicate with you on those websites.

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How is your personal data collected?

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Change of purpose

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